Overview
The goal of the mobile-first field service management app Saby Courier is to give delivery workers complete control over their work. The app guarantees that couriers can handle everything from their smartphones, both online and offline, including taking orders, finding clients, and facilitating real-time chat, photo documentation, and digital payments. Pay slip visibility, badge rewards, and built-in recognition all increase accountability and engagement.
Challenges
Saby Courier's design had to strike a balance between usability and functionality for users who are always on the go. Creating a smooth offline-first experience to guarantee uninterrupted task completion in areas with poor connectivity, incorporating safe payment processes, and enabling real-time media sharing (pictures, chats, and video calls) without sacrificing app performance were some of the main challenges. To cut down on the amount of time new users needed to spend onboarding, it was also essential to make sure that the navigation was clear and easy to use.
Results
Delivery teams' operational efficiency was greatly increased by Saby Courier after deployment. Even without internet access, couriers reported completing tasks more quickly and with fewer delays because they had real-time access to route information and customer details. Team morale was raised and turnover was decreased with the use of motivational tools like transparent bonuses and badges. Saby Courier is a comprehensive field logistics solution, and managers valued the features that made reporting and documentation easier.